The Power of Design | Deploy | Develop

Focus on process and operations management ensure that business operations are efficient, effective, and aligned with its overall strategy.

We empower businesses to leverage the Voice of Process through proper process documentation, enabling operational control based on  logical linkage between process inputs and desired outcome, empowering teams to monitor the progress and performance through visual dashboards along with visually appealing work environment.

How we can be of help

we provide end to end support from streamlining process documentation to enabling operational and visual controls

3 Key Steps for Process & Operations Excellence

DEPLOY

DEMONSTRATE

DOCUMENT

Process Management

First step to enable process & operations management is to get work processes documented - defining WHAT we do & HOW we do.

Our unique 6 by 6 Waterfall Approach help businesses develop customized process documentation templates covering 12 important process elements to ensure effective and uniform process deployment across business locations. The process elements focused are:

• Purpose of Process

• Clarity about Process Manager and Process Owner

• Process Effective Date

• Abbreviations Used

• Outcome Expected from Process

• Process Inputs

• Process Flowchart

• Regulations to be followed

• Compliances to be made

• Expected Failures or Risks

• Other Associated Documents (Checklist | Work Instructions | Policy etc.)

• Version Control

Daily Work Management

As part of process documentation or otherwise it is important for business to define WHAT to measure, ensuring that processes are performing as required.

We help businesses define appropriate process managing points (outcome expected) and control points (in-process checks) with complete cascade and linkage of KPIs at all levels. Consideration is given to incorporate KPIs impacting (3Es) efficiency, effectiveness and environmental aspects of business, namely:

• Impact of Productivity

• Impact on Delivery

• Impact on Cost

• Impact on Quality

• Impact on Safety

• Impact on Customer Experience

• Impact on Employee Morale

• Impact on Environment

We help businesses deploy 2 by 2 Matrix Approach to evaluate process capability and process stability as part of daily work management.

Visual Management

Post deployment of processes, it becomes equally important for businesses to define HOW to review the process performance for timely gap identification.

We help businesses develop appropriate visual dashboards for better visual control at all levels. Consideration is given to following bey business aspects:

• Graphical representation of progress and KPIs performance

• Identification of deviations

• Illustration of problem statement

• Improvement projects undertaken

• Self Process Audits

• Customer Feedback and Employee Engagement

• Process Updates

We promote businesses to display and demonstrate process and teams achievement as part of process and daily work management. As an extended excellence tool we also encourage adoption of 5-S framework as part of visual management.

Get in touch

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info@utkreshta.com

+91 70110 29200